We lived it.
Our co-founder ran a 60-agent call center. We didn't read about the floor - we walked it, every day.
AI call transcription · conversation intelligence
Turn every customer conversation into action.
AI call transcription, conversation analytics and automatic call summaries - Nivision transcribes and analyzes 100% of your call-center conversations, classifies each call with your own call types and custom fields, and surfaces what matters on a live dashboard. Built Hebrew-first.
Live call
04:12 · HebrewInbound · Insurance
ListeningLive
I want to add my partner to the policy.
Surfaced automatically
- SentimentPositive, rising
- ObjectionPrice concern - handled
- ComplianceDisclosure confirmed
- Next actionSend policy summary
92
Agent score92 / 100
Trusted by call centers across six industries.
The shift
AI summarizes every call. Nobody reads it. Nothing changes.
Recording. Transcription. Summary. Then the trail goes cold. Every call center now drowns in AI-generated text no team can read - so insight never becomes action.
01
Recording
The call is captured.
02
Transcription
Speech becomes text.
03
Summary
A summary nobody opens.
04
Action
Insight becomes a decision.
The platform
One platform. Three layers. Every conversation, closed.
Listen is fully live in production today. Coach has shipped its first capability - team-wide agent performance reports - with more on the way. Act remains on the roadmap.
Live today
Layer 01
Listen
Understand every call.
Every call transcribed, classified and analyzed automatically - sentiment, objections, compliance and custom fields. In Hebrew, out of the box.
- Transcription
- Classifiers
- Dashboard
- Alerts
Partially live
Layer 02
Coach
Make every agent your best agent.
Coach's first capability is live today: aggregated agent performance reports that roll up the whole team's data into hourly, daily and weekly digests. Real-time guidance, AI avatar training and a knowledge-base agent are next.
- Agent performance reportsLive
- Live guidance
- AI avatar training
- Knowledge base
Coming
Layer 03
Act
Close the loop - no human required.
Voicebots and automated workflows that reach back out and finish the job. The conversation completes itself.
- Voicebots
- Automated workflows
- Autonomous outbound
Listen is fully live. Coach's first capability - aggregated agent performance reports - is live today, with the rest of Coach and all of Act still on the Nivision roadmap.
Inside the platform
This is the product, working.
From the live floor dashboard to a single call's analysis - see exactly what Listen does with a real conversation.
Listen · Live today
What Listen does today
Nivision's call-analysis layer is shipping in production across call centers - call transcription, configurable classifiers, a live dashboard, advanced alerts, AI chat and more. In Hebrew, out of the box.
Full call transcription
Every call transcribed end to end - Hebrew-native, with speakers, timestamps and crosstalk handled.
Configurable call classifiers
Define each call type and what it captures - every classifier gets its own custom fields, summary and scoring.
Knowledge base, attached
Upload your own knowledge base and attach it to a classifier or a field - the analysis model learns your business.
AI chat over your calls
Ask questions across every conversation and get answers grounded in your real call data.
Live operations dashboard
Real-time KPIs, sentiment distribution, agent leaderboards and a live call feed - the whole floor at a glance.
Advanced alerts
Define a trigger on any call signal - Nivision raises an alert in-system the moment it fires.
Daily, weekly & monthly reports
Aggregate reports delivered on schedule - the whole floor's performance, without chasing a spreadsheet.
Meeting bot for Zoom, Teams & Meet
Send a Nivision bot into any video meeting - it joins, transcribes and analyzes like any other call.
Customer profiles
Every customer's full history in one place - all their calls and an aggregate read on the relationship.
Why Nivision
We didn't guess what hurts call centers - we lived it.
We listened.
Built with paying customers, not personas. Every feature traces back to one real, named pain.
We move fast.
ROI in days, not a six-month rollout. A 14-day average sales cycle - the enterprise norm is 90 to 180.
Traction
Real customers. Real traction. Today.
- Industries served
- 6
- Average sales cycle
- 14-day
- Organic growth
- 100%
Industries
Built for the floors that live on the phone.
Nivision works across six industries. Each one carries its own pressure - here is how the platform meets it.
Customer voices
Trusted by the people on the floor.
Real words from real call-center teams.
Nivision helped us hold on to our people. Agents know someone sees their work - and they perform accordingly. Less turnover, more stability. I didn't expect that to be one of the biggest benefits.
I was away on reserve duty with no idea what was happening in my business. Nivision gave me real peace of mind - I knew exactly how every employee was speaking with customers, in real time, right from my phone. It's not a management tool, it's a sleep-at-night tool.
I saw exactly where my agents were weak - which products they struggled with, where they were losing the sale. Once we started coaching them on that, performance climbed on those specific products. It's not guesswork - it's data.
Get started
Ready to turn your conversations into action?
Book a 30-minute walkthrough. We will show Nivision working on calls like yours - no slides.