Security at Nivision
Conversation data is sensitive. Here is how we protect it.
Security is built in, not bolted on
Nivision processes recorded customer conversations - some of the most sensitive data a business holds. Protecting it is a core part of how the product is built and operated.
Data handling
Conversation data is processed under strict access controls and clear retention rules. You stay in control of how it is stored, used and removed.
Access controls
Access is role-based - people see only the calls, dashboards and reports their role allows.
Encryption
Data is encrypted in transit, and encryption and storage practices are documented for review during onboarding.
Compliance monitoring
Regulatory and disclosure checks run automatically inside the product - compliance is a feature, not an afterthought.
Infrastructure
Nivision runs on managed cloud infrastructure with monitoring and routine backups.
Certifications
Formal certifications and full security documentation are available on request and during procurement.
Reporting a security issue
Found a vulnerability or have a security question? Contact us at [email protected] and we will respond promptly.
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