Question 1

What does Nivision actually do?

Accepted Answer

Nivision transcribes and analyzes every customer call. It classifies each call by type, scores sentiment, detects objections, checks compliance, extracts custom fields, and surfaces it all on a live dashboard with advanced alerts and scheduled reports - so insight from every conversation turns into action.

Question 2

What are call classifiers and custom fields?

Accepted Answer

You define a classifier for each type of call your team handles. Every classifier has its own custom fields, scoring rules and summary format, so a sales call and a service call are each analyzed on their own terms - automatically, on every call.

Question 3

Can I teach the model about my business?

Accepted Answer

Yes. You can upload a knowledge base and attach it to a classifier or a specific field. Nivision uses it as a fine-tuning signal for the analysis model, so results reflect your products, policies and terminology rather than generic assumptions.

Question 4

Does Nivision work in real time?

Accepted Answer

Yes. Calls are processed as they happen - no queues and no manual review. The live dashboard updates continuously and alerts fire the moment a trigger condition is met.

Question 5

Is Nivision built for Hebrew?

Accepted Answer

Yes - Hebrew-native. Transcription and analysis are built for Hebrew speech first, including accents, slang and crosstalk. English is fully supported, and more languages are on the roadmap.

Question 6

How is our conversation data handled?

Accepted Answer

Call data is processed under strict access controls with clear retention rules. Compliance monitoring is built into the product, and you stay in control of how data is stored, used and removed.

Question 7

Can I chat with my call data?

Accepted Answer

Yes. The built-in AI chat lets you ask questions across every conversation - for example, why customers churned last week - and get answers grounded in your real calls, with the conversations behind them.

Question 8

How do the reports work?

Accepted Answer

Aggregate reports are generated automatically on a daily, weekly and monthly cadence and delivered to the right stakeholders - no spreadsheet to chase and no manual export.

Question 9

Does Nivision analyze video meetings?

Accepted Answer

Yes. You can send a Nivision bot into a Google Meet, Microsoft Teams or Zoom meeting. It joins, transcribes and analyzes the conversation exactly like a phone call.

Question 10

What does Nivision integrate with?

Accepted Answer

Nivision connects to your existing telephony and CRM - including partners like Voipe and Origami - so there is no rip-and-replace. New integrations are added as customers need them.

Question 11

Do you offer customer profiles?

Accepted Answer

Yes. Every customer has a profile that gathers all of their calls in one place, with an aggregate read on sentiment, open alerts and the health of the relationship.

Question 12

How do the alerts work?

Accepted Answer

You define trigger conditions on any call signal - a low score, a missed disclosure, a cancellation intent, a competitor mentioned. Nivision raises an in-system alert with severity and context the moment that condition is met.

Question 13

How long does it take to get started?

Accepted Answer

Most customers are live within days, not months. Nivision is configured to your call types and classifiers during onboarding, and ROI typically shows up within the first weeks.

Question 14

How is Nivision priced?

Accepted Answer

Plans start with Listen for full conversation analysis, then add Coach and Act as you grow. Pricing is tailored to your call volume and team size - talk to us for a quote.

Question 15

What are Coach and Act?

Accepted Answer

Listen is fully live today. Coach's first capability - aggregated agent performance reports, with hourly, daily and weekly team analytics - is live now; real-time script guidance, AI avatar training and the knowledge-base agent are still on the roadmap. Act - voicebots and automated workflows - is on the roadmap too. Together they close the loop from insight to autonomous action.

Question 16

Can we try it on our own calls?

Accepted Answer

Yes. Book a demo and we will show Nivision analyzing calls like the ones your team handles every day - a 30-minute walkthrough, no slides.

Questions, answered.

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