The conversation intelligence platform, end to end.
Nivision turns raw call audio into structured insight - and insight into action. One platform, built on three layers: Listen, Coach and Act.
From a spoken call to a closed loop.
Every conversation moves through the same pipeline - and Nivision never lets the trail go cold.
Call
A live or recorded conversation enters the pipeline - phone or a video meeting.
Transcription
Hebrew-native speech-to-text, accurate on accents and crosstalk.
Analysis
Classified by call type, then scored - sentiment, objections, compliance and custom fields.
Insight
Structured fields, a live dashboard and AI chat your team can act on.
Action
Alerts and reports today; autonomous follow-through with Coach and Act.
Listen: the analysis layer, shipping now.
Nine capabilities, live in production - Hebrew-first, out of the box.
The Listen platform, screen by screen.
A guided look at the product call centers use every day.
Full call transcription
Every call transcribed end to end - Hebrew-native, with speakers and timestamps.
Built for Hebrew speech first: accents, slang and crosstalk are handled, so the transcript is one you can actually trust as the basis for analysis.
Configurable call classifiers
Define each call type and exactly what it should capture - no fixed template.
Every classifier you build gets its own custom fields, summary structure and scoring rules, so a sales call and a service call are each analyzed on their own terms - automatically, on every call.
Knowledge base attachment
Upload a knowledge base and attach it to a classifier or a specific field.
Nivision uses it as a fine-tuning signal for the analysis model, so results reflect your products, policies and terminology instead of generic assumptions.
AI chat over your calls
Ask questions across every conversation and get grounded answers.
Ask why customers churned last week, which objection keeps winning, or what a single call concluded - answers come back grounded in your real call data, with the calls behind them.
Live operations dashboard
The whole floor in real time - KPIs, sentiment, leaderboards and a live call feed.
Calls are processed as they happen, so the dashboard is always current: volume, average scores, completion rate, sentiment distribution and the agents who need attention right now.
Advanced alerts
Define a trigger on any call signal and get notified the moment it fires.
Set conditions - a low score, a missed disclosure, a cancellation intent, a competitor mentioned - and Nivision raises an in-system alert with full severity and context the moment it happens.
Scheduled aggregate reports
Daily, weekly and monthly reports, generated and delivered automatically.
The whole floor's performance arrives on schedule - no spreadsheet to chase, no manual export - so the right stakeholders always have the picture.
Meeting bot for video calls
Send a Nivision bot into a Google Meet, Microsoft Teams or Zoom meeting.
The bot joins the meeting, transcribes it and runs the same analysis as a phone call - so video conversations live in the same intelligence layer as everything else.
Customer profiles
Every customer's full call history and an aggregate read, in one place.
Open a customer and see all of their conversations, their sentiment trend, open alerts and the health of the relationship - context the whole team can act on.
Where Nivision is heading next.
Listen is fully live, and Coach's first capability - aggregated agent performance reports - is live today. The rest of Coach and all of Act are how we close the loop, shown here as our roadmap.
Coach
Partially liveMake every agent your best agent.
Agent performance reports
Live today: hourly, daily and weekly digests that aggregate every agent's data into one team-wide read on performance - scores, trends and who needs attention.
Real-time script intervention
Live prompts that guide the agent through the call as it unfolds.
AI avatar training
Agents rehearse hard calls against a realistic AI avatar - before they happen for real.
Knowledge base agent
A living knowledge base that answers agents instantly, inside the call.
Act
ComingClose the loop, autonomously.
Voicebots & autonomous outbound
AI voice agents that place and handle calls from start to finish.
Automated workflows
The next step fires automatically - no human handoff required.
Plugs into the stack you already run.
Nivision connects to your existing telephony and CRM - no rip-and-replace.
Voipe
Telephony partner
Origami
CRM marketplace partner
More integrations are added as customers need them.
Conversation data, handled with care.
Compliance is built into the product - and a discipline in how we run it.
Careful data handling
Call data is processed under strict access controls and clear retention rules.
Compliance, monitored
Regulatory checks run automatically on every call - built into Listen.
Your data, your control
Clear boundaries on how conversation data is stored, used and removed.
Turn your conversations into action.
See Nivision analyze calls like the ones your team handles every day. A 30-minute walkthrough, no slides.