Don't take our word for it - click through it.
The real Nivision interface, running live in your browser. Switch screens, open a call, explore rep performance and the knowledge centre - plus a preview of the voice trainer, which is still in development. The data is illustrative.
The whole floor, in real time
Volume, scores, sentiment and a live call feed - the operations picture, always current.
Every call, fully understood
Transcript, classifier-driven summary, extracted custom fields and a conversation score - for every call, not a sample.
Know the moment it matters
Trigger conditions you define raise in-system alerts with severity and context - before a problem becomes a pattern.
The full relationship, in one view
Every call a customer has had, with an aggregate read on sentiment, alerts and follow-through.