Hear how customers really feel.
Surveys reach a fraction of customers and arrive too late. Nivision reads sentiment on every conversation as it happens - so the experience problem surfaces while you can still fix it.
You learn about churn after it happens.
By the time a customer fills out a low survey score - or simply leaves - the conversation that lost them is weeks old. Frustration, repeated objections and a quietly souring relationship all show up in the calls long before they show up in the numbers.
Track the relationship, call by call.
Nivision scores sentiment and emotion on every conversation, detects objections and frustration as they surface, and builds each customer a profile with their full call history and an aggregate read on relationship health. Alerts flag a souring relationship early, and AI chat lets you ask why customers churned last week - grounded in the real calls.
Sentiment on every call
Emotion and sentiment scored on each conversation - and tracked as a trend per customer and across the floor.
Customer profiles
Every customer's calls in one place, with an aggregate read on sentiment, open alerts and relationship health.
Early-warning alerts
A souring relationship or rising escalation risk raises an alert before the customer is gone.
AI chat over conversations
Ask why customers churned or what is driving complaints - answers grounded in your real call data.
The outcome
- Experience problems caught while they are still fixable
- Churn signals surfaced from calls, not lagging surveys
- A clear, aggregate read on every customer relationship
Turn your conversations into action.
See Nivision analyze calls like the ones your team handles every day. A 30-minute walkthrough, no slides.