We lived it.
Our co-founder ran a 60-agent call center. We didn't read about the floor - we walked it, every day.
Autonomous Conversation Intelligence
Great call data is useless if no one acts on it. So we do it for you.
Nivision analyzes every call, meeting, and in-person conversation, then does the work most teams never get to - scoring every conversation against your own criteria, flagging compliance gaps, and turning the whole team's conversations into performance reports. Every call, not a sample - in 60+ languages.
Live call
04:12 · HebrewInbound · Insurance
ListeningLive
I want to add my partner to the policy.
Surfaced automatically
- SentimentPositive, rising
- ObjectionPrice concern - handled
- ComplianceDisclosure confirmed
- Next actionSend policy summary
92
Agent score92 / 100
What is Nivision
An AI platform that transcribes and scores every customer conversation - in 60+ languages.
Nivision is a conversation intelligence platform that works in 60+ languages - English, Spanish, Arabic and Hebrew at native grade. It transcribes 100% of your team's phone, video and in-person conversations, summarizes and classifies each one to the criteria you define, and surfaces on a live dashboard what sales, service and operations teams need to act on - without anyone reading transcripts by hand.
See the platform in detailTrusted by.
The shift
AI summarizes every conversation. Nobody reads it. Nothing changes.
Recording. Transcription. Summary. Then the trail goes cold. Every contact center now drowns in AI-generated text no team can read - so insight never becomes action.
01
Recording
The conversation is captured.
02
Transcription
Speech becomes text.
03
Summary
A summary nobody opens.
04
Action
Insight becomes a decision.
The platform
One platform. Three layers. Every conversation, acted on.
Listen is fully live in production today. Coach has shipped its first capability - team-wide agent performance reports - with more on the way. Act remains on the roadmap.
Live today
Layer 01
Listen
Understand every conversation.
Every conversation transcribed, classified and analyzed automatically - sentiment, objections, compliance and custom fields. In Hebrew, out of the box.
- Transcription
- Classifiers
- Dashboard
- Alerts
Partially live
Layer 02
Coach
Make every agent your best agent.
Coach's first capability is live today: aggregated agent performance reports that roll up the whole team's data into hourly, daily and weekly digests. Real-time guidance, AI avatar training and a knowledge-base agent are next.
- Agent performance reportsLive
- Live guidance
- AI avatar training
- Knowledge base
Coming
Layer 03
Act
Close the loop - no human required.
Voicebots and automated workflows that reach back out and finish the job. The conversation completes itself.
- Voicebots
- Automated workflows
- Autonomous outbound
Listen is fully live. Coach's first capability - aggregated agent performance reports - is live today, with the rest of Coach and all of Act still on the Nivision roadmap.
Inside the platform
The product itself, working.
From the live floor dashboard to a single conversation's analysis - see exactly what Listen does with a real conversation.
Listen · Live today
What Listen does today
Nivision's analysis layer is shipping in production across contact centers - full transcription, configurable classifiers, a live dashboard, advanced alerts, AI chat and more. In Hebrew, out of the box.
Full call transcription
Every conversation transcribed end to end - Hebrew-native, with speakers, timestamps and crosstalk handled.
Configurable classifiers
Define each conversation type and what it captures - every classifier gets its own custom fields, summary and scoring.
Knowledge base, attached
Upload your own knowledge base and attach it to a classifier or a field - the analysis model learns your business.
AI chat over your calls
Ask questions across every conversation and get answers grounded in your real conversation data.
Live operations dashboard
Real-time KPIs, sentiment distribution, agent leaderboards and a live conversation feed - the whole floor at a glance.
Advanced alerts
Define a trigger on any conversation signal - Nivision raises an alert in-system the moment it fires.
Daily, weekly & monthly reports
Aggregate reports delivered on schedule - the whole floor's performance, without chasing a spreadsheet.
Meeting bot for Zoom, Teams & Meet
Send a Nivision bot into any video meeting - it joins, transcribes and analyzes it like a phone conversation.
Recorder for in-person conversations
Record sales meetings, interviews and team conversations from mobile or desktop - transcribed and analyzed just like phone calls.
Customer profiles
Every customer's full history in one place - all their calls and an aggregate read on the relationship.
Why Nivision
We didn't guess what hurts call centers - we lived it.
We listened.
Built with paying customers, not personas. Every feature traces back to one real, named pain.
We move fast.
Operational value in 4-6 weeks, not a six-month rollout - built on thousands of real Israeli contact-center conversations, so it works on day one.
Trusted in real operations, not just demos.
- Thousands of conversations analyzed every month in live operations
- 6
- industries using Nivision workflows
- Phone calls, meetings, and in-person conversations in one AI layer
Industries
Built for the floors that live on the phone.
If your business runs on phone calls, Nivision is for you. Here is how the platform meets each floor's pressure.
Insurance, Pension & Finance
Disclosures, suitability and objection handling, verified on every regulated conversation.
Marketing agencies
Prove campaign performance per client with classifiers and client-ready reporting.
Car dealerships
Score lead intent and catch the follow-up gaps that lose expensive deals.
Sales call centers
Turn every pitch into a measurable, coachable moment.
Service & support centers
QA on 100% of calls - resolution quality, sentiment and churn-risk signals.
Course sales
Track the promises agents make and keep the pitch consistent at high volume.
Customer voices
What our customers say.
Real words from real contact-center teams.
Nivision helped us hold on to our people. Agents know someone sees their work - and they perform accordingly. Less turnover, more stability. I didn't expect that to be one of the biggest benefits.
I was away on reserve duty with no idea what was happening in my business. Nivision gave me real peace of mind - I knew exactly how every employee was speaking with customers, in real time, right from my phone. It's not a management tool, it's a sleep-at-night tool.
I saw exactly where my agents were weak - which products they struggled with, where they were losing the sale. Once we started coaching them on that, performance climbed on those specific products. It's not guesswork - it's data.
Integrations
Connects to the tools you already run.
Telephony, CRM, meetings and calendars - Nivision plugs into your existing stack, with deeper, strategic integrations where it counts.
Telephony & cloud PBX
- Strategic
CRM
- Strategic
On-premise PBX
Meetings
Calendar
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What contact centers ask us first
What does Nivision actually do?
Nivision transcribes and analyzes every customer call. It classifies each conversation by type, scores sentiment, detects objections, checks compliance, extracts custom fields, and surfaces it all on a live dashboard with advanced alerts and scheduled reports - so insight from every conversation turns into action.
Does Nivision analyze every call, or a sample?
Every call. A manual QA team typically reviews a sample of two to three percent of calls; Nivision transcribes and scores all of them against the criteria you define. That difference is the point — a failure that happens rarely is almost invisible to sampling.
What languages does Nivision support?
60+ languages. Transcription and analysis run natively in Hebrew - including accents, slang and crosstalk - and equally in English and 60+ more languages, so Nivision fits any contact center whatever language your customers speak.
Do we have to replace our phone system or CRM?
No. Nivision connects to the telephony and CRM you already run — Voipe, PayCall, Voicenter, KavKom, Mvoice, Bezeq, Cellcom, 3CX and more on the telephony side, Origami, Fireberry, Salesforce, Zoho, Monday, Pipedrive and more on the CRM side — and takes recordings from them. It is a layer on top, not a replacement.
Do you use our conversations to train AI models?
No. Our privacy policy states it explicitly: client data is not, and will never be, used to train general AI models, and one client's data is never mixed with another's. The third-party AI providers we use — OpenAI/Azure, Google Gemini and Anthropic/Claude — operate under agreements that forbid training on your data unless you approve it in writing.
How long does it take to get started?
For transcription only: just the recordings. Upload files in the web app or send them through the API. For full call analysis: access to the recordings, usually a connection to your telephony provider, and someone on your side who can say what a good call looks like. The second matters more, because classifiers, scoring rules and alert conditions are set to your criteria.
Get started
Ready to turn your conversations into action?
Book a 30-minute walkthrough. We will show Nivision working on calls like yours - no slides.