Every detail of the request, without writing it down.
Nivision transcribes every Hebrew booking call, extracts the request details and flags every quote promised to the customer.
The pressure on equipment rental desks
In equipment rental the details are the deal: machine type, start date, duration, site address, transport and operator. They're said over the phone, sometimes while driving, and noted partially. When availability isn't checked in time or a quote isn't sent, the customer moves on, and nobody knows how many jobs were lost that way.
How Nivision meets it
Every call is transcribed and summarized. Custom fields extract the machine type, dates, duration, site and transport. Nivision flags calls where a quote was promised, and aggregate reports show which requests didn't progress and where unavailability keeps recurring.
Request detail extraction
Machine type, dates, duration, site and transport pulled into structured fields.
Quote tracking
Every promise to send a quote is flagged so you can check it went out.
Missing availability
Calls where the requested machine wasn't available are flagged and add up in a report.
Summary to CRM
The full request lands on the customer record, no manual typing.
One call, and what comes out of it
A site manager calls asking for an excavator and a concrete pump for a construction site, from next Sunday, for two weeks, including transport. The rep checks, says the pump is booked until midweek, and promises to send a quote for the excavator today. After the call, Nivision shows a summary, fills the machine type, dates, duration, site and transport fields, flags the promised quote and records that the pump wasn't available. At month end, the report shows how many pump requests were turned down for availability.
The outcome
- Every request captured with all its details
- Promised quotes don't get forgotten
- Visibility into requests lost to availability
FAQ
Can Nivision extract the booking details from the call?
Can we see how many jobs we lost to availability?
Does it suit a company with only a few salespeople?
Turn your conversations into action.
See Nivision analyze calls like the ones your team handles every day. A 30-minute walkthrough, no slides.