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Nivision
Use case

Coach with evidence, not gut feel.

Most coaching runs on a manager's memory of a few overheard calls. Nivision gives every agent an objective performance picture - built from every conversation they handled.

Agent performance & coaching

Coaching without data is guesswork.

Team leads coach from the calls they happened to hear and the numbers they happened to remember. Strong agents go uncredited, struggling agents get vague feedback, and nobody can point to exactly which skill is costing results. Improvement becomes a matter of opinion.

AI Call Analytics Platform | Conversation Analytics Software

Turn every call into a coachable signal.

Nivision scores every conversation and rolls the results up into agent performance reports - aggregated hourly, daily and weekly across the whole team. Managers see who is trending up, who needs attention, and which specific behaviors - objection handling, compliance, tone - are driving each agent's score. Coaching conversations start from evidence.

01

Agent performance reports

Aggregated hourly, daily and weekly digests roll up every agent's data into one team-wide read.

02

Per-call scoring

Every call gets an objective score and a breakdown - so feedback points to a specific moment, not a vague impression.

03

Leaderboards & trends

See who is improving and who is slipping, with sentiment and score trends across the floor.

04

Targeted coaching signals

Nivision surfaces the exact skill behind a low score, so coaching time goes where it changes results.

Agent performance & coaching

The outcome

  • Coaching grounded in every call, not a few overheard ones
  • Faster ramp for new hires with clear, specific feedback
  • A fair, consistent performance picture across the whole floor
Agent performance & coaching

FAQ

How is the coaching based on the calls themselves?

Every call is scored, so each agent gets an objective performance profile - where they are strong, where they lose calls, and how that changes over time. The coach walks into the session with real examples, not impressions.

Can we see what top performers do differently?

Yes. Patterns are compared across agents - objection handling, pacing, phrases that work - and turned into a playbook the whole team can learn.

How much time does this save a team lead?

Instead of listening to entire calls to find one teachable moment, the lead gets the exact segments - representative calls, peaks and drops - and jumps straight to the point in the call.

Is there real-time guidance during a call?

Real-time guidance and AI roleplay training are on the roadmap (the Coach layer). Today the platform provides aggregated performance reports and post-call coaching insights.

Does Nivision offer real-time AI agent coaching?

No — and this is worth being precise about, because the term covers two different things. Live in-call coaching, where the system prompts an agent mid-conversation, is on the Coach roadmap and is not available. What is live today is AI agent performance analytics: every call scored, agents compared on the same criteria, and aggregated performance reports hourly, daily and weekly.

What is automated agent feedback?

Feedback generated from the agent's own calls rather than from a manager's memory of them — what was scored, where the score came from in the transcript, and which criteria came up short repeatedly. It arrives after the call, not during it.

Is the coaching personalised per agent?

The analysis is: every agent's own calls are scored on the same criteria, so what comes back is which criteria that specific agent misses, with the evidence. What is not live is personalised coaching delivered by the system — real-time prompts and AI roleplay are on the Coach roadmap. Today a manager runs the conversation; the data tells them what to run it about.

Is there sales conversion optimization in here, or only reporting?

Reporting is what ships; conversion is what you do with it. The platform tells you which behaviours separate the reps who close from the ones who do not, on your own calls. Turning that into personalized agent coaching is a manager's job today — the system does not run the coaching conversation.

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Turn your conversations into action.

See Nivision analyze calls like the ones your team handles every day. A 30-minute walkthrough, no slides.

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