Know a customer is about to leave, before they do.
Customers say on calls that they're hesitating, that a competitor made them an offer, or that they've had enough. Nivision picks up those signals across every call and alerts you while you can still do something.
Churn is usually discovered too late.
A customer who leaves almost never leaves without signs. They mention a competitor, complain again about the same issue, or ask how to cancel. Those signs are said on calls, but nobody hears all of them. The understanding arrives in the monthly churn report, when it's already late.
Catch the signals on the call itself.
Nivision analyzes every call for the conditions you've defined as risk signals: a competitor mention, a threat to leave, a cancellation request or repeated frustration. When one comes up, an alert goes out with full context so the retention team can reach the customer. Aggregate reports show why customers consider leaving and which agents manage to retain them.
Churn signals
Competitor mentions, threats to leave and cancellation requests detected on every call.
Retention team alerts
A call with a risk signal triggers an alert with full context, while you can still act.
Cancellation call analysis
Why customers ask to cancel, and what worked when you retained them.
Sentiment over time
How a customer's tone shifts from call to call, per customer and per topic.
The outcome
- At-risk customers identified from calls, not surveys
- The retention team is alerted while it can still act
- A data-based understanding of why customers leave
FAQ
Can you identify customers at risk of churning from calls?
Does Nivision predict for certain who will leave?
Can it analyze cancellation calls?
How is this different from a satisfaction survey?
Is there a minimum?
Turn your conversations into action.
See Nivision analyze calls like the ones your team handles every day. A 30-minute walkthrough, no slides.