Quality assurance on every call, not a sample.
Manual QA reviews a handful of calls a week and hopes they are representative. Nivision scores and audits every conversation, automatically - so quality and compliance stop being a sampling exercise.
Sampling misses what matters.
A typical QA team listens to two or three percent of calls. The problem call - the missed disclosure, the mishandled objection, the agent quietly drifting off-script - is almost always in the ninety-seven percent nobody hears. By the time a pattern surfaces, it is already a liability.
Score and check every conversation.
Nivision runs every call through a classifier built for your QA criteria. Each call gets a structured score, extracted custom fields and an automatic compliance check against the disclosures and steps you require. Alerts fire the moment a call fails a rule, and aggregate reports show where quality is trending - across the whole floor, not a sample of it.
Classifier-driven scorecards
Define your QA criteria once as a classifier - every matching call is scored automatically against it.
Compliance checks on 100% of calls
Required disclosures and process steps are verified on every conversation, not a weekly sample.
Instant fail alerts
A missed disclosure or a low score raises an in-system alert with full context the moment it happens.
Audit-ready records
Every call carries its transcript, score and extracted fields - a defensible record with no extra work.
The outcome
- Compliance verified on 100% of calls, not 2-3%
- Risk caught in hours, before it becomes a pattern
- QA teams freed from manual review to focus on coaching
Turn your conversations into action.
See Nivision analyze calls like the ones your team handles every day. A 30-minute walkthrough, no slides.